Frequently asked questions
I got a new phone. How do I keep my progress?
If Android backup is on, Deepcore's save is usually restored automatically when you set up the new phone with the same Google account. To move it yourself, open Settings in the game (tap the cash panel at the top right), tap Copy to copy your save string, send it to yourself, then on the new phone paste it under Paste a save string and tap Load save.
I bought something and it didn't unlock.
Purchases are restored when the game starts, so first close and reopen the game, and make sure you're signed in to the same Google account you bought with. Still missing? Email support@blackprismgames.com with your Google Play order number (it starts with GPA., and it's in your Google Play purchase receipt) and we'll sort it out.
How do I get a refund?
Purchases go through Google Play. You can request a refund in Google Play under Payments & subscriptions → Budget & history, or from your order receipt, following Google Play's refund policy. If it's been a while, contact us and we'll help where we can.
Do I have to watch ads?
Never. Deepcore only has rewarded ads: you choose to watch one in exchange for a bonus, such as a 2× boost or a Motherlode. The Ad-Free Pass removes ads entirely and gives you every ad reward instantly.
How do I change my ad privacy choices?
In the European Economic Area, the UK and Switzerland, open Settings → Privacy options in the game. Anywhere, you can reset your advertising ID or opt out of personalised ads in your phone's settings. More in our privacy policy.
Does Deepcore work offline?
Yes. You can play without a connection, and your drill keeps working while you're away: at first for up to two hours, and longer as you upgrade. Watching ads needs a connection.
I found a bug.
Thank you! Email support@blackprismgames.com with what happened, your phone model and Android version, and a screenshot if you can.
How do I delete my data?
See Delete your data. In short: Settings → Reset progress, or uninstall the game.